Privacy Policy

Overview

Wexiluma LTD provides software, services, digital tools, and informational resources for businesses across a range of industries. When you interact with this website, we may process personal information to respond to your requests, support your account or enquiry, improve our website performance, and communicate with you about our products and services.

We aim to process information lawfully, fairly, and transparently. The precise information we collect depends on how you engage with us. For example, the information submitted in a demo request form is different from the information collected by cookies used to understand website traffic.

Information We Collect

We may collect personal information directly from you, automatically through your device, or from trusted third-party sources.

Information you provide directly

• Name, company name, job title, and business contact details.
• Email address, telephone number, and country or region information.
• Messages, support requests, order notes, meeting preferences, and other communications you send to us.
• Marketing preferences, subscription choices, and event registration details.

Information collected automatically

• IP address, browser type, device identifiers, operating system, and language settings.
• Pages viewed, referral sources, clicks, approximate location, session duration, and interaction data.
• Cookie identifiers and analytics data that help us understand how visitors use our site.

Information from other sources

• Business information from partners, event organisers, or corporate directories.
• Lead enrichment information used to better understand the organisations we work with.
• Technical or service-related details shared by existing customers in connection with support or implementation activities.

How We Use Information

We may use personal information for the following business and operational purposes:

• To provide the website, maintain security, and operate core site functionality.
• To respond to enquiries, schedule demonstrations, process service requests, and manage customer communications.
• To personalise content, improve user journeys, and measure the effectiveness of campaigns and pages.
• To send newsletters, service communications, event invitations, or product-related updates where permitted.
• To monitor misuse, prevent fraud, investigate incidents, and enforce our contractual and legal rights.
• To comply with applicable law, regulatory requirements, and lawful requests from authorities.

Where required by applicable law, we rely on an appropriate legal basis to process information, such as consent, legitimate interests, performance of a contract, or compliance with legal obligations.

Sharing and Disclosure

We do not sell personal information in the ordinary course of business. We may share information in limited circumstances such as:

• With service providers who host websites, manage analytics, deliver email campaigns, provide CRM tools, or support our operations.
• Within ECI group companies where this is necessary for sales, support, administration, or reporting.
• With implementation, support, or professional advisers where needed to provide services or protect our interests.
• In connection with a merger, acquisition, financing transaction, or reorganisation of all or part of our business.
• Where disclosure is required by law, court order, regulation, or to protect rights, property, security, or safety.

When we engage processors or service providers, we expect them to handle personal information only for authorised purposes and under appropriate confidentiality and security obligations.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil requests, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

We use administrative, technical, and organisational safeguards designed to protect personal information against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use. No system is completely secure, so we encourage users to exercise care when submitting information online.

• Access controls and role-based restrictions.
• Monitoring, logging, and security maintenance procedures.
• Reasonable controls around third-party service providers and hosted systems.

Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information in appropriate circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of data where applicable.
• Manage cookie settings and marketing communication preferences.

We may need to verify your identity before acting on a request. Certain rights may be subject to legal exceptions or practical limitations.

Contact Us

If you have questions about this Privacy Policy, our data handling practices, or a request related to your information, please contact Wexiluma LTD using the contact methods provided on this website. When writing to us, please include enough detail for us to understand your relationship with us and the nature of your request.

We may update this policy from time to time to reflect changes in law, technology, or our business practices. Where appropriate, an updated version will be posted on this page with a revised effective date.